Questions, answered plainly

Delivery takes 8 to 16 days to US addresses. That window covers sending the order from our fulfillment partners abroad. If an order seems slow, email us with the order number.

Shipping is free on US orders over $79. Below that, the shipping cost is shown at checkout before you pay, so you always see the full amount first.

We currently sell to US addresses only. Shipping options and costs are shown at checkout for your address. If you have a question about a specific location, email us before ordering.

Yes, you can send any order to a different address at checkout. With delivery taking 8 to 16 days, order early if the set is meant for a specific date or occasion.

Unused items can be returned within 30 days of delivery. Email us with your order number to start, and we will reply with the steps and the address for sending the item back.

Email us within 30 days with your order number and a photo of the problem. We will look at it and reply with how we will put it right.

The simplest route is to return the unused set within 30 days and place a new order for the one you want. Email us first and we will guide you through it.

For home play, a board around 15 to 20 inches suits most tables. Tournament boards usually have 2.25 inch squares. Our chess set guide explains how to match pieces to squares.

American mahjong needs a set with jokers, usually 152 tiles, plus racks. Chinese and Japanese sets have no jokers and fewer tiles. Each listing states which style the set suits.

Choose double six for two to four players and classic games. Choose double twelve for bigger groups and Mexican Train, since it has 91 tiles instead of 28.

Read the contents line in each listing: it names what is in the box or case. Photos may show a table set for play. If anything is unclear, email us and we will confirm.

A soft dry cloth suits most boards, pieces and chips. For mahjong tiles, use a slightly damp cloth and let them dry fully. Keep sets away from direct sun and heat.

Email is the way to reach us, through the contact page or directly. Include your order number if you have one, so we can answer without asking twice.

Rook & Tile is operated by 639HZ LLC, based in Sheridan, Wyoming. We choose the sets, write the listings and handle every question and return by email.