Questions, answered

Delivery takes 8 to 16 days after your order is placed. Your items ship from our suppliers' warehouses, which is why we give a range. Shipping is free on US orders over $79, and the cost for smaller orders is shown at checkout.

We sell to customers in the United States. Free shipping applies to US orders over $79. If you are outside the US and want to ask about an order, email us before buying and we will tell you what is possible.

Email us as soon as possible with your order number to change or cancel. Orders move to our suppliers quickly, so the sooner you write, the more likely we can change it. Once an order has shipped, the return process applies instead.

Delivery takes 8 to 16 days because orders ship from our suppliers' warehouses rather than a local stockroom. That lets us carry a wider choice of pieces. We give the full range so you can plan, rather than a shorter promise we cannot keep.

Yes, unused items can be returned within 30 days of delivery. Cats are choosy, so give a new piece a few days first. If it still is not working, email us with your order number and we will send the return steps.

Unused means not installed, not slept on or scratched, and returned with its parts and packaging. We know cats sniff everything, so a quick inspection is fine. A scratched scratcher or a mounted shelf cannot come back.

Email us within a few days of delivery with your order number and a photo of the damage and the box. Please do not install a damaged piece. We will look at it and reply with the next steps.

Most suction perches need smooth, flat, clean glass to hold. Textured, tinted film, frosted or very small panes usually do not suit them. Sill-mounted perches depend on the depth of your sill instead. Measure first and compare with the dimensions on the product page.

Yes, wall shelves and bridges are fixed to the wall with screws, so you will need a drill. Check whether your wall is drywall, plaster or masonry, use fixings suited to it, and fix into studs where you can. Renting? Ask before drilling.

Measure your cat while it is curled up asleep, then compare with the inner dimensions on the product page. Cats that stretch out need more room than cats that tuck into a ball. When in doubt between two sizes, most cats are happy with the larger.

A chair hammock fits if the gap between your chair legs matches its stated range. Measure between the legs where the straps will go and compare with the dimensions on the product page. Chairs with angled or very thick legs may not suit.

Put the new piece where your cat already spends time, and give it a few days. Add a blanket that smells like home or drop a treat on it. Many cats inspect from a distance first and move in later.

Choose a scratcher that matches how your cat already scratches. Cats that scratch sofa arms usually prefer upright posts or corner scratchers. Cats that scratch rugs prefer flat cardboard. Place it right next to the spot they currently use.

Check the weight details on the product page against your cat before choosing a window perch. A low sill-mounted perch or a perch near a chair is easier to reach for a cat that no longer jumps high. If details are missing, email us first.

Email is the way to reach us, and a person reads every message. Include your order number if your question is about an order. We answer questions on sizing, delivery, returns and choosing between pieces before you buy.