Questions, answered

Most orders arrive in 8 to 16 days. Products ship from overseas partner warehouses to addresses across the US, which is why delivery takes longer than next day. You receive an email when your order leaves, and you can write to us for an update at any time.

Shipping is free on US orders over $79. Orders below that amount pay a shipping charge, which is shown at checkout before you pay. Adding a pack of balls or an overgrip is often the easiest way to reach the free shipping threshold.

We currently sell to US addresses only. Our delivery times, free shipping threshold and returns process are all set up for the United States. If you are outside the US and have a question, email us and we will tell you honestly what is possible.

Email us as soon as possible and we will try. Orders can usually be changed or cancelled before they are processed for shipping. Once an order has left the warehouse it cannot be changed, but unused items can still be returned within 30 days of delivery.

Unused items can be returned within 30 days of delivery. Items should be in their original packaging. Email us first with your order number and we will send the return steps. Once the item is received, the refund goes back to your original payment method.

No, returns are for unused items only. A paddle that has been played with shows wear on the face and edge and cannot be resold as new. If a paddle arrives damaged or faulty, email us with photos and we will sort it out with you.

Email us within a few days with photos of the item and packaging. We will look at it and arrange a replacement or refund with you. Keep the packaging until the case is closed, as it helps us resolve the problem with the carrier and warehouse.

Midweight suits most regular players and is the safest first upgrade. Light paddles are quicker at the net and easier on the arm, heavy paddles add drive but tire the arm sooner. Our paddle guide explains the usual weight bands and how to adjust with edge tape.

Choose carbon for control and fiberglass for easy pop. Carbon faces tend to feel firmer and more even, which helps soft play near the kitchen. Fiberglass faces tend to feel springier, giving more power for less swing. Neither is better in general, it depends on your game.

Outdoor balls are harder with more, smaller holes, indoor balls softer with fewer, larger holes. Outdoor balls fly truer in wind on rough courts. Indoor balls are slower and easier to control on smooth floors. Count the holes if your balls get mixed up in the bag.

We do not claim tournament approval for any paddle. Recreational and club play has no approval requirement. If you play sanctioned events, look up the exact model on the official USA Pickleball approved list before ordering, and email us if you would like help checking.

Padel is a racket sport played on an enclosed court, mostly in doubles. The walls are in play, as in squash, and scoring follows tennis. It uses solid perforated rackets with no strings and a pressurized ball. Courts are opening in more US cities.

No, padel needs its own racket and ball. Padel rackets are thicker, perforated and built for a pressurized ball, while pickleball paddles are solid and made for a light plastic ball. Our padel collection has rackets and balls for the walled court game.

A round racket is the usual starting point for beginners. Round shapes keep the balance near the hand, which makes the racket easier to control. Teardrop and diamond shapes move weight toward the head for more power, and suit players with a settled technique.