Questions, answered plainly

Delivery takes 8 to 16 days to any US address. We email a tracking link once your parcel is on its way so you can follow it to your door.

Shipping is free on US orders over $79. Below that amount, the shipping cost is shown at checkout before you pay, so you always see the full total before confirming the order.

No, we currently ship to US addresses only. If you are outside the US and want to know when that changes, email us and we will keep your request on file.

Email us as soon as possible with your order number. If the order has not been handed to the carrier yet, we can usually change the address or cancel it. Once shipped, use the returns process instead.

Unused items can be returned within 30 days of delivery. Email us with your order number and the item you want to send back, and we will reply with the return steps and the address to use.

We issue the refund once the returned item reaches us and is checked as unused. It goes back to the original payment method, and your bank or card provider then sets how long it takes to appear.

Email us within a few days of delivery with your order number and a photo of the damage and the packaging. We will reply with the next step to put it right.

Match the tamper to your basket's inside diameter, most often 51, 54 or 58 mm. Check your machine's manual or measure the basket, then choose the same size on the product page.

Each dripper uses a filter of a matching shape and size, listed on its product page. Cone drippers take cone filters, flat bottom drippers take flat filters. Email us your dripper model if you are unsure.

Check the stovetop types listed on the kettle's product page before ordering. Induction needs a magnetic base, which not every kettle has. If the page does not say, email us and we will check.

Start with 1:16 for pour over, about 20 g of coffee to 320 g of water. Use less water for a stronger cup and more for a lighter one, changing one thing at a time.

A scale is the easiest way to repeat a good cup. Scoops vary with the bean and the roast, but grams do not. A scale with a timer also tracks your brew time in the same place.

Sour usually means under extracted, so grind finer or brew longer. Bitter usually means over extracted, so grind coarser or brew shorter. Change one variable at a time and taste the difference.

A hand grinder is worth it if you buy whole beans. Grinding right before brewing keeps more flavor, and a burr grinder lets you set the size for each method, from espresso to French press.