Questions, answered plainly

Start with one seed feeder and one shallow bath. That pair covers food and water, is easy to keep clean, and shows you who visits before you add more. If you have no yard, a window feeder is the simplest start.

No, we do not sell seed. It cannot ship from overseas, so it is always bought locally. Garden centers, hardware stores and many grocery stores carry it in small bags, which is the right way to start.

A window feeder or a single hanging feeder on a bracket suits balconies and small yards. Window feeders mount on clean glass with suction cups and need no pole, hook or tree, so they work almost anywhere.

No feeder stops every squirrel, so we do not promise that. Placement helps most: a pole about ten feet from jump points, with a baffle below the feeder. Some feeders add cages or weighted perches, shown in the listing.

Hang it where you can see it, near cover but not inside it. A common guideline is within three feet of a window or more than thirty feet away. Our placement guide walks through height, shade and squirrels.

Clean seed feeders about every two weeks, and sooner after rain or heavy use. Hummingbird feeders need a rinse at every nectar change, and baths need fresh water every day or two.

Mix one part plain white sugar into four parts water, stir until it dissolves, and let it cool. Skip honey, sweeteners and red dye. Change it every few days, and more often in hot weather.

Put a bird house up in late winter or early spring, before nesting begins. Mount it out of direct afternoon sun, with the entrance away from the wind, and clean it out once each nesting season ends.

Orders arrive in 8 to 16 days. Everything ships from partner warehouses overseas, which is why it takes longer than a local store. Shipping is free on US orders over $79.

Yes, shipping is free on US orders over $79. Below that, the shipping cost is shown at checkout before you pay, so you always see the full price first.

Email us right away with your order number and we will do our best. Once an order has left the warehouse it cannot be changed, but unused items can still be returned within 30 days of delivery.

You can return unused items within 30 days of delivery. Email us first with your order number and we will reply with the return steps. Keep the original packaging if you can, it makes the return simpler.

Email us with your order number and a photo of the damage, and we will work it out with you. Please write soon after delivery, while the packaging is still on hand, so we can act quickly.

Email hello@backyardwren.com with your question, and include your order number if you have one. We answer questions about orders, returns, setup and which item suits your yard or window.

Backyard Wren is operated by 639HZ LLC, based in Sheridan, Wyoming. We choose the feeders, baths and houses, write the descriptions, and handle support and returns by email.